SALES SUPPORT
- What if I have questions beyond this FAQ?
- How much does PPT VISION training program cost?
- Who do I call when a problem arises?
- Does PPT VISION provide Application Engineering Services?
- How do I sign up and use the PPT VISION Forum?
- Does PPT VISION perform Application Evaluations for its Customers, and what is the cost?
- Does PPT VISION have a Certified Integrator Program, and who are the members of that program?
- What is subpixel accuracy?
- What are some guidelines on using color vs. grayscale camera?
- What models of Camera Link Cameras does PPT VISION support?
SOFTWARE SUPPORT
- What is the difference between a 'get' data and 'set' data?
- Why does the processing time of the blob tool fluctuate?
- How is PPT VISION's software different that the others?
- How much does the IMPACT Software Suite cost?
HARDWARE SUPPORT
- How is PPT VISION hardware different than the others?
- I get a "Image Failed: ImageStatusBits::KOverflowErr!" error in my log?
- I get a "Image Failed: ImageStatusBits::KUnderflowErr!" error in my log?
- Are the IMPACT inputs and outputs sinking or sourcing?
- What are the hardware requirements for the Client PC?
What if I have questions beyond this FAQ?
You can contact PPT VISION Customer Support directly. You can also visit the PPT VISION forum to read entries posted by other users.
How much does PPT VISION training program cost?
PPT VISION offers monthly training classes at our Headquarters in Bloomington, MN at no cost to our business partners and end-user customers. Please visit the PPT VISION Training page for more details.
Who do I call when a problem arises?
Depending on what type of problem you have (Hardware or Software), visit the PPT VISION Customer Support Contact page to get the appropriate contact information. You can also fill out the online form and someone will contact you.
Does PPT VISION provide Application Engineering Services?
Yes, PPT VISION can provide onsite installation support, custom solution programming service, advanced training and other application engineering related services. Please contact a PPT VISION sales representative for more details.
How do I sign up and use the PPT VISION Forum?
Visit PPT VISION Forum. Sign in, and wait for approval. Once approved, you will be able to view all questions and answers posted by other users. The forum is maintained and monitored by the PPT VISION Application Engineering staff, and we are committed to provide reliable and accurate responses to your questions in a timely manner.
Does PPT VISION perform Application Evaluations for its Customers, and what is the cost?
Yes. PPT VISION performs Application Evaluations for our customers at no cost. Please complete the Engineering Evaluation Request form, and fax it to +952.996.9501.
Does PPT VISION have a Certified Integrator Program, and who are the members of that program?
Yes. PPT VISION has created a Certified Integrator Program to ensure that its Distributor Partners and End User Customers have access to qualified Integrators for deployment of their IMPACT Camera Products. Please visit the PPT VISION Integration Partners page for more details.
What is subpixel accuracy?
A pixel is the smallest physical unit in the video image. Although the video image contains several thousand pixels, the edges of an object rarely fall exactly on the boundaries of the pixel in the camera. Subpixel is used so that tools can accurately calculate an image’s edge location, the diameter of a blob, or a blob centroid's position to accuracies of less than one pixel. Download the Subpixel Resolution document to understand how IMPACT Software tools use subpixel resolution interpolation to find a subpixel point.
What are some guidelines on using color vs. grayscale camera?
A color camera is useful when a grayscale camera is not capable of creating a significantly detectable contrast between two features. However, as a general rule of thumb, an image feature must be at least three pixels wide to be reliably imaged when a color camera is used, where as 2 pixels might yield the same results when a grayscale camera is used. Click Color versus Grayscale document to read more about this topic.
What models of Camera Link Cameras does PPT VISION support?
Cohu 7700, Adimec 1000m/s, Adimec 1600 m/s, Adimec 2000 m/s, Basler A102K, Basler L101K-2K, SVS Vistek SVS4020
SOFTWARE SUPPORT
What is the difference between a 'get' data and 'set' data?
When working in IMPACT Control Panel Manager (CPM), “Get Data” is when you want to use or display the data from the vision device on the control panel , and “Set Data” is when you want to edit the information (for example, tolerance adjustment, ROI placement) on the vision device from your control panel.
As the number of blobs increased the time will increase. If there are a lot of small blobs the blob tool will take a lot of time. This is because of all the information that is associated with each blob. If you want to save time, shut off the “output blob list” display in the properties of the blob tool. This will still run blob but not generate the display for them. If you still need to see the blobs then you will have to expect the long run time.
How is PPT VISION’s software different than the others?
Included in the IMPACT Software Suite, the IMPACT Vision Program Manager (VPM) now has more than 120 tools including OCR, blob analysis, circle gage, circular pattern find, line find, sub-pixel gauging and many other advanced vision tools that allow users to create vision programs to suit a broad range of applications. A pre-configured operator display panel is built within VPM so inspection data and pass/fail results can be displayed at the touch of a button, right within the same software application. The drag-and-drop, icon based programming allows users to create a vision program in minutes. IMPACT Control Panel Manager (CPM), also included in the IMPACT Software Suite, has more than 60 fully-configurable controls, allowing users to create custom, professional control panels with multiple image displays, data charts, real-time inspection results with password-protected panels, frames and tabs. The programming interface in CPM has been revolutionized with the 8.0 production release, allowing users to create advanced control panel applications in one-third of the time taken using the previous version of software.
How much does the IMPACT Software Suite cost?
IMPACT Software is included for free with every IMPACT Intelligent Camera purchase.
HARDWARE SUPPORT
How is PPT VISION hardware different than the others?
IMPACT is a family of high performance, easy to use intelligent camera product line that covers a wide range of performance and price point requirements. PPT VISION currently offers 17 different IMPACT hardware models, including color and grayscale, across 3 different form factors. All 17 models are supported by IMPACT Software Suite so vision programs can be transferred from one model to the next.
I get a "Image Failed: ImageStatusBits::KOverflowErr!" error in my log?
You will get this error if the motion control is sending too many hardware triggers faster than the image processing. The cameras have a built in image buffer and when too many triggers come in at a high speed (before the IMPACT device has a chance to process the images) the buffer will not allow any more images in until the IMPACT device is done processing the current image. This is usually caused by a “noisy” trigger or simply triggering faster than the inspection processing time.
I get a "Image Failed: ImageStatusBits::KUnderflowErr!" error in my log?
For the C-series, you will get this error when the image data is not getting to the processor. This usually means that the DSL cable connections are loose, the DSL cable is damaged, or there is noise interference in the DSL cable. If you see this error with the A- or T- series you should contact PPT VISION as this may be an internal malfunction.
Are the IMPACT inputs and outputs sinking or sourcing?
The I/O can be wired in either configuration. Please refer to the IMPACT hardware guides for more information. Hardware guides for each of the IMPACT hardware models can be found here.
What are the hardware requirements for the Client PC?
The Client PC (the computer that runs the IMPACT software) requires:- Intel®, AMD®, or VIA® x86-class processor -minimum 1.2 GHz; 64-bit processors are supported with Windows® Vista® and Windows 7®
- Microsoft® Windows XP, Vista, or Windows 7
- 512MB or more of RAM, 1 GB required for Vista and Windows 7 (2 GB recommended)
- 800MB or more of available hard disk space
- 10/100Mbps Ethernet connection
- Monitor display resolution of 1024 x 768 or greater
- Adobe® Reader Version 8.0 or greater
PPT VISION, Inc. | 6301 Old Shakopee Road Suite A |
Bloomington, MN 55438 | USA
Telephone: 952-996-9500 | Fax: 952-996-9501 | email: info@pptvision.com
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